What do you get with "White Glove" Service?
Town Web is unlike a typical web agency. We are focused on a keeping and maintaining a long-term relationship with you. This is why we are focused on providing you with a "White Glove" Experience.
This means we do all the handholding and personal touches that you wouldn't expect. You will notice the difference, especially when it comes to after-sales service.
You get high-touch service for setting up the Project Onboarding Meeting. You will work with our team members to craft the design and structure of your new municipal website. We work hand-in-hand with you when it comes to putting the finishing touches on your new site so that you and your stakeholders will be proud when it is launched.
Normally the site launch phase is where the "service" ends with a typical web agency. For us, the site launch is where our service & support starts and becomes an outstanding compontent of your belonging to the Town Web family.
You essentially get a "bumber-to-bumper" warranty when you have your site designed by Town Web. This means that you can come to us whenever you want us to check something out or have something changed.
We will proactively "change your oil" on schedule. You don't even need to make call and you don't even need to ask us. We do it for you automatically, because we're applying enhancements to all our Town Web sites on a regular basis.
You will note that this is much different from a typical web agency that will try and up-sell you on a separate maintenance package. With Town Web, it's included as part of our "White Glove" service. It's automatically part of what you get from us.
Your website's "engine" will automatically be upgraded whenever we make improvements to it. You therefore get automatic and frequent updates to your site. These updates will be bug fixes and also feature improvements. This ensures your system is always in tip-top shape. Your website actually gets better over time with Town Web!