CivicPlus Pricing Got You
Wondering If There’s a Better Option?
Meet Town Web: The Smarter, More Integrated Choice
If you’ve ever looked at your CivicPlus invoice and thought, “What? Another price hike?!”, you’re not alone. But what if you didn’t have to deal with bloated costs, disjointed systems, and outsourced support? Meet Town Web: the all-in-one solution built for municipalities, by a team that actually listens.
Why Choose Town Web Over CivicPlus?
1. Designed for Municipalities, Not Investors
While CivicPlus secured $290M in private equity, we invested in something that matters more - better software for local government. Every feature is built in-house, with a seamless, truly integrated approach that eliminates the need for third-party tools.
Effortless Digital Workflows
Picture this: A resident needs a permit. Instead of chasing paperwork, they submit a digital form, pay online, and get automated updates, all through your Town Web Dashboard. No tech headaches, just smooth, streamlined service.
Constant Innovation
Your needs evolve, and so does our platform. When you ask for a better way to manage council meetings, track public engagement, or collect payments, we build it—integrated, intuitive,and designed for the way municipalities work.
2. Support That Feels Like a True Partnership
When you need support, you need real people, not chatbots or ticket numbers. That’s why we’re always here, ready to jump into action. Election Day chaos? We've got you! The polls are open, and suddenly, you realize an FAQ link is pointing to the wrong document. No time for delays—just give us a call, and we’ll fix it on the spot. No automated responses, no long wait times, just instant, expert support when it matters most.
Storm Hits? We Step In.
A major storm knocks out power, and residents need emergency shelter details fast. Your team makes one call, and we update your site immediately, ensuring critical information reaches your community without a hitch. Because government work doesn’t pause at 5 PM, and neither do we.
3. We Focus On What Matters
From automated forms to built-in payment solutions, we make your job easier, so you can focus on your community, not clunky software. Example: A municipality wants to schedule public meetings and automatically upload agendas. With our system, it happens in seconds - no manual calendar updates or lost files.
4. Everything is built in-house
Imagine this: Your city needs a better way to track community engagement on public projects. With our 311 system, residents can easily report issues and municipalities can streamline responses. Our 311 feature is available as an add-on, giving you the flexibility to choose the solutions that best fit your community’s needs. Because we don’t just hear you, we provide tools that keep your city connected and informed.
Or picture this: Your town launches a composting program but needs a simple way for residents to sign up. Instead of forcing you to juggle third-party tools, we build a registration system tailored to your needs. No extra hassle, just a solution that works.
5. Cost-Effective, Transparent Pricing
Budgeting for your municipality shouldn’t feel like a guessing game. That’s why we keep pricing simple, predictable, and free from hidden fees, so you always know what to expect.
Constant Innovation
No more worrying about sudden price jumps when your contract renews. Your town’s budget is tight, and the last thing you need is an unexpected hike. With Town Web, your rate is locked in, no surprises, just stability you can count on.
Clear Pricing Tiers
Need to add a new service to your website? No more bracing for a hefty “custom development” fee. Our pricing is transparent, with clear tiers that let you pay for exactly what you need, nothing more, nothing less.
How We Innovate
Think of our process like building with colored blocks - each one carefully placed so the whole picture makes sense later. And at the core of that picture? Your new website.
We know who we serve
Everything we build is designed as an integrated system, starting with a modern, user-friendly website that makes information easily accessible. Before we create a solution, we start with the people who’ll actually use it. Our websites are built with Clerks and Public Information Officers (PIOs) in mind, making their work smoother and more efficient. But we don’t stop there, our websites can also include forms, payments, and digital services, helping City Administrators, Department Heads, and their Assistants manage tasks with ease.
Our Unique Advantage: An Integrated Solution Built for You
In 2024, we launched our most advanced CMS software, designed specifically for local governments. And the best part? We built it in-house, ensuring it meets the real needs of municipal clients—without unnecessary complexity.
With Town Web’s AI-powered municipal dashboard, keeping residents informed has never been easier. Create an update once, and it’s automatically optimized for email, text alerts, social media, and your website, so you can reach your community effortlessly, without juggling multiple tools.
Reach Residents Where They Are
Not everyone checks their email daily. Some rely on text alerts, while others engage through Facebook. Town Web ensures your message reaches everyone, in the way they prefer to receive it.
With built-in AI and automation, you can:
- Publish updates to your website instantly.
- Send text alerts with just a few clicks, select your audience and schedule delivery.
- Craft and preview emails (no need for a separate email marketing tool).
- Share updates on social media, engaging citizens where they already spend time.
No More List-Juggling
Everything is centralized in one easy-to-use dashboard, meaning fewer logins, fewer manual updates, and more efficient communication. No extra subscriptions, no hassle, just one streamlined system that works.
Your Municipal Wingman—Always Ready to Help
Headquartered in the Midwest, we bring a generous dose of hometown values and neighborly kindness to everything we do. At Town Web, our goal is simple: we want our software to make a real, positive impact on your day-to-day life, not just function in the background. And to make sure you're fully supported, we offer concierge-level service—think of Town Web as your trusted municipal partner, always by your side.
But what does being a trusted partner really mean for a Clerk or PIO? It means you’ll have a team who anticipates your needs, not just reacts to them. It’s like having a personal assistant who knows exactly what to do before you even ask, whether it’s guiding you through a tricky update or stepping in to help during an emergency. You won’t need to juggle multiple tools or endless emails—we’re here to make your job easier.
Concierge-Level Experience:
More Than Just Software
At Town Web, we’re not just another software company. We provide an experience that truly delights. We don’t just meet your needs; we anticipate them. Whether it’s fixing an issue before it becomes a problem, offering expert advice, or jumping in to handle a time-sensitive task, we’re here to make your work smoother, easier, and maybe even a little enjoyable.
When you reach out to us, you get immediate access to experts, no chatbots, no long waits. Just real people who know their stuff and are genuinely excited to help. While other companies might treat you like another ticket in the queue, our Client Success team treats you like a partner - someone we’re invested in and who we genuinely care about. We’re your municipal wingman, always there when you need us, but never pressuring you for more or treating you like a number.
White-Glove Service: Your Personal Municipal Butler
When we say “white-glove service,” we mean we take care of the work for you, so you can focus on your community, not your website. While you always have full control and can handle updates, posts, and alerts on your own, Town Web offers an optional White-Glove Service for municipalities that prefer a hands-off approach.
White-Glove Service is an optional add-on for those who want extra convenience. If you’d rather focus on running your municipality while we take care of the website, we’ve got you covered.
What Our Clients Ask Us to Handle
- Posting Public Notices – Meeting minutes, emergency alerts, or announcements? We’ll post them for you.
- Website Updates – Need a new page, service update, or event listing? Just ask and we’ll take care of it.
- Emergency Alerts – From storm warnings to road closures, we ensure critical updates go live fast.
- Event Listings & Forms – We’ll create and update registration forms so you don’t have to.
With Town Web, you get more than software, you get a team that has your back.
Town Web Support & Service Levels
| Service Level | Support Access | What's Included | Availability |
|---|---|---|---|
Base Support
|
Email Only |
|
24/7 |
White-Glove Service
|
Email + Phone |
|
Business hours: 9AM ET to 6PM PT (Extended by package) |
| Service Level | Base Support | White-Glove Service |
| Support Access | Email Only | Email + Phone |
| What's included |
- Technical help (e.g. forgotten passwords) - 24/7 emergency email support for critical issues |
All base support - Content management: you send it, we upload it (docs, pages, events, edits) |
| Availablity | 24/7 | Business hours: 9AM ET to 6PM PT (Extended by package) |
Why Choose Town Web Over CivicPlus?
24/7 Support
Emergencies don’t wait for business hours, and neither do we. Whether it’s a late-night update or a holiday crisis, Town Web is always on call.
Why Clients Trust Our 24/7 Support Around the Clock
- Last-Minute Notices – Just left the office and forgot to publish an urgent update? Send it our way, we’ll handle it.
- Emergency Alerts – Power outages, road closures, or severe weather? We post critical updates immediately.
- High-Traffic Events Support – Planning a big launch or hosting a major event? If your site experiences a surge in traffic and faces issues, we’ll resolve it in real-time, no waiting, no queues.
Email Support
- Prefer email? Our dedicated email support ensures your inquiries are handled promptly and professionally, keeping your municipal operations running smoothly.
- Support hours: 8am Eastern to 6pm Pacific time, because municipalities don’t run on just one time zone!
“The changes that your team made look AMAZING!!!!! (totally yelling) Thank you, guys, so much for all that you did. The timing with making the changes and going .gov made it so seamless and the fresh look is just what I needed :)”
Jen, Clerk of Court: Town of East Troy, WI
“It has been a pleasure to work with you as well!”
Ana, Village Manager, Village of Saranac Lake, NY
Empowering Municipal Staff
Our tools are designed to cut the busywork and keep your municipal operations running smoothly. With the Town Web dashboard, your staff can do far more than just update a website or send out notifications. Here’s how we help you work smarter, not harder.
Ditch the Paperwork, Modernize Your Municipality
Paper forms and PDFs still have their place, but let’s be real, they’re a hassle. Most residents don’t want to print, fill out, and mail a form (who even has stamps anymore?). With Town Web, you can turn any form digital, allowing residents to sign, upload documents, and even make payments - all online.
Some of The Forms We Digitize for Municipalities
- Permits & Applications (Building, Event, Business Licenses)
- Public Records Requests
- Utility Payments & Billing
- Resident Feedback & Complaints
IT Support? Already Included
Ever paid hundreds per hour for outside IT support? With Town Web, that’s a thing of the past. Our team handles troubleshooting, maintenance, and updates, so you can focus on serving your community, not fighting tech issues.
Innovation That Works for You — Not Private Equity
Unlike CivicPlus, we don’t answer to investors. Our only priority? Building smarter tools based on real municipal needs. Whether you’re a clerk or PIO, our platform evolves with your feedback, making your toughest tasks easier—without unnecessary complexity or surprise costs.
“Just wanted to say we are extremely happy with the new website for the Town of Howland. The site is easy to post updates and community events and the customer support is great.”
David Lloyd, Manager: Town of Howland, ME
Fair Pricing, No Surprises
We believe in honest, upfront pricing, no hidden fees. Many municipalities searching for a CivicPlus alternative often tell us they’re shocked by the pricing. While that may not be true for everyone, it’s always wise to explore options that save money without compromising quality, especially when making a long-term commitment.
At Town Web, we keep things refreshingly simple: no private equity, no inflated costs, and definitely no bait-and-switch tactics. Just straightforward pricing designed for municipalities, not for lining the pockets of investors.
What you sign up for is what you pay - no sneaky rate increases.
Only pay for what you need - no bloated bundles or overpriced add-ons.
Flexible payment options - because every municipality has a different budget reality.
We’re not here to cash out and move on, we’re here to help you run your city smarter, faster, and with less stress. Ready to see what a better, more affordable website looks like?
How We Save You Time
Efficient Communication with Residents
- Instantly send geo-targeted, multi-channel notifications.
- Get more done in fewer steps than your current system.
- Track resident engagement with real-time analytics.
Government, Streamlined
- Fillable online forms & PDFs—ditch the paperwork.
- Smart workflows for payments and task management.
- Add secure payment options to any form or workflow.
Information at Their Fingertips
- AI-powered search makes all website data easy to find.
- Instantly search meeting recordings with ClerkMinutes.
Internal Workload Management
- Automated meeting agenda management saves hours
- Better collaboration tools for officials & committees.
- AI-generated meeting minutes from agendas & recordings.
“In fact, your stack is better positioned than many other providers, so I must give you credit for that!”
Brian, Town of Wausau's IT consultant, WI
Why Clerks & PIOs Pick Town Web Over CivicPlus
-
All the Essentials, No Clutter
A focused toolset designed for municipalities—no bloated features, just what you actually need.
-
Smarter, Faster Resident Communication
- Geo-fenced alerts with Utility Billing integration.
- AI-powered notices,crafted in seconds, sent in moments.
- Multi-channel messaging that auto-formats perfectly.
- Custom image generation to match your announcements.
- Engagement analytics so you know what resonates with residents.
-
Concierge-Level White Glove Service
- Need help posting? We’ll handle it for you.
- Get personalized training tailored to your team.
- Enjoy direct, toll-free phone support—no long wait times, just real help.
-
Built for Speed & Simplicity
- Designed from the ground up for municipalities.
- Easy for staff & residents—no steep learning curves.
- Seamless communication, collaboration & digital tools all in one place.
How We Save You Time
Fixed Rates, No Annual Hikes
Lock in your price for the entire contract term
Efficient Communication with Residents
Just clear, upfront pricing without the fine print
More Developers & Support, Fewer Salespeople
Because we invest in your success, not aggressive upselling
Pay for What You Need
Choose the solutions that fit your municipality’s budget and goals
FAQs
One of the pillars that define all members of Town Web is the efforts to provide cost-effective, prompt, and stellar support to all our municipalities. That’s why we have service that fit everyone’s needs:
- Our 24x7 Tech Support is there for you any time of the day for all technical-related inquiries that may come up–forgotten passwords and similar logging-in situations, updates to the items that are hard-coded in the theme, as well as the guidance and training sessions on using your website/editing content on the website.
- The “White-Glove” Service enables you to lean on us for any and all updates to the content and documents to the website. If you don’t have the time or need something done outside of working hours – all you have to do is send us an email and we will update that page, create that event, upload that agenda, and even send a notification to your subscribers.
- There’s a reason you prefer staying at the same chain of hotels whenever you travel. They make you feel like home, and even more than that–you feel like they care for you as your mother did back when you were little. Your dedicated Digital Concierge is aware of your individual needs and will not wait for you to reach out–she/he will know you need before you do, and ask for your approval prior to you asking them.
Once you become a member of the Town Web community you are eligible for the 90-day free use of our Digital Concierge service. Once the site is published, we will reach out to you and schedule an initial training session, at which end we will guide you through our Online Knowledge Base. In the next 3 months, you will receive our top-level service. Once the 90-day period passes, you will revert to the support of your choosing, defined in the contract.
You can head to our Request a Quote page and fill out the form–in the next 24 hours we will call you and talk more about your specific needs for your new digital platform, as well as your requirements from your provider–Town Web!
A dedicated Account Manager is assigned to you, to guide you through the process. Once the proposal is signed, we send a welcome email and invoice. After payment is settled, we schedule the onboarding meeting and kick off the project. This helps us understand your needs and what you like and dislike. We choose a theme and discuss the visual look of the website. Then, our team build the website. We provide a staged version for review and make any necessary edits. Thereafter, we set a launch date.