What do you get with "White Glove" Service? Town Web is unlike a typical web agency. We are focused on a keeping and maintaining a long-term relationship with you. This is why we are focused on providing you with a "White Glove" experience.
This means we do all the hand-holding and personal touches that you wouldn't expect. You will notice the difference, especially when it comes to after-sales service.
You get high-touch service during the Project On-boarding Meeting. You will work with our team members to craft the design and structure of your new municipal website. We work hand-in-hand with you when it comes to putting the finishing touches on your new site so that you and your stakeholders will be proud when it is launched.
Normally the site launch phase is where the "service" ends with a typical web agency. For us, the site launch is where our service & support starts and becomes an outstanding component of your belonging to the Town Web family.
You essentially get a "bumper-to-bumper" warranty when you have your site designed by Town Web. This means that you can come to us whenever you want us to check something out or have something changed.
We will proactively "change your oil" on schedule. You don't even need to make call and you don't even need to ask us. We do it for you automatically, because we're applying enhancements to all our Town Web sites on a regular basis.
You will note that this is much different from a typical web agency that will try and up-sell you on a separate maintenance package. With Town Web, it's included as part of our "White Glove" service. It's automatically part of what you get from us.
Your website's "engine" will automatically be upgraded whenever we make improvements to it. You therefore get automatic and frequent updates to your site. These updates will be bug fixes and also feature improvements. This ensures your system is always in tip-top shape. Your website actually gets better over time with Town Web!
Customized For You
Municipal clerks and staff members love having Town Web as their website provider.
Over 550 of your municipal colleagues love having Town Web as their website provider because they can rely on us for anything related to their website. All it takes is a call, email or chat message (including Facebook Messenger), and we can post or edit something on a page for no additional cost. Our support is like an “all-you-can-eat buffet.” You get as much as you want for a fixed fee, with no surprises and no extra billing. Furthermore, we take care of issues as quickly as possible, and most issues are resolved by the end of each eight-hour shift. You get unlimited technical support and training FREE with your hosting contract. Enjoy it as much or as little as you need!
And, it’s easy to contact us for service and support! We provide you with one toll-free phone number for all of your questions: 877-995-TOWN (8696). We also have one email address for support: firstname.lastname@example.org. You don’t need to remember or keep track of multiple emails or phone numbers. One number and one email will get you all the support you need for any question!
We want you to be successful when it comes to maintaining your website. You can contact us as often as you like for tech support. There is no charge. It is truly like an “all-you-can-eat” meal at your favorite restaurant.
Don't just take it from us...see what other local government representatives are saying about Town Web!
"Town Web support is rapid response, accurate work and always instructive to their customers. Thank you." - Town of Calumet, WI
Listen to what Jen from the Village of Cassville, Grant County, WI says about our White Glove Service in action.
See what Chris from the Town of Oakland, Jefferson County, WI says about being a Town Web customer for over a decade.
If you’re in the market for a website for your town or city, finding the right municipal website design company is one of the most important decisions that you can make.
It’s important to find an affordable company that’s able to provide you with the tools and features that you need, while at the same time choosing one that has experience working with municipalities that are similar to yours. At Town Web, we have your back and your budget in mind.
We have designed and currently host more than 550 websites for towns, villages and cities across most of the United States. Municipal websites built by us represent a sound investment in quality, performance and dependability. We are your low-risk, highly experienced municipal web technology partner to take you into the future.
Request a Quote
Town Web will send you Free 3' x 5' American Flag for your municipality.
All you need to do is request a quote before: Friday, May 27th
Town Web Design, LLC 1360 Regent Street #355 Madison, WI 53715