+ 24/7 Availability: as your municipal technology solutions support partner we're here for you day and night, ensuring that your website runs smoothly without interruption.
+ White-Glove service: Enjoy personalized support via email or phone, tailored to meet the needs of you and your residents.
+ Seamless experience: From initial design to launch and beyond, we work closely with you to create a website that meets your expectations and needs.
What sets Town Web apart?
1. Long-term relationship focus: At Town Web, our commitment as your municipal technology solutions support goes far beyond the initial launch of your website. We aim to build and maintain a lasting relationship with each of our clients, ensuring continuous support, updates maintenance and technological growth that keeps your website in top shape.
Some of our clients, our Legacy clients, have been with us for 15 years! This proves that we’re in it for the long haul with our community.
2. Project onboarding meeting: During the initial phase, you'll collaborate with our project and account team to structure your new municipal website. This hands-on approach ensures that the website speaks to your vision and needs.
3. Post-launch tech support: Unlike typical web agencies, our service truly begins after your site is launched. We provide ongoing enhancements and updates automatically, so you never have to worry about falling behind. And with our unlimited 24x7 tech support - we are always there for you,
As part of Town Web we bring a digital transformation team that specializes in building tools to make Clerk-work easier: tools to help serve your community in a safe and accessible way.
4. Town Web works for you: with our “white-glove” customer service, you will never have to worry about keeping your website up to date. All you have to do is tell us what you’d like updated on the website, and we will do it for you, at no additional charge.
Get My Free FlagThe Proof is in the Pudding
Over 800 municipal colleagues in 42 states trust Town Web for reliable, comprehensive website support. They appreciate our dedication to providing high-quality service and our ability to address their needs promptly and effectively. Here's what you can expect:
+ Rapid Issue Resolution: We aim to resolve most issues by the end of each eight-hour shift, minimizing downtime and ensuring your website remains functional.
+ Proactive Updates: We continuously improve your website's "engine" with automatic and frequent updates, including bug fixes and feature enhancements. This ensures your site stays up-to-date with the latest technology and best practices.
+Personal Touch: Our white-glove service includes the kind of personal touches and hand-holding that set us apart from other web agencies. You’ll notice the difference in the quality of our after-sales service and ongoing support.
“I have to admit, I’m so entirely happy with your service so far. You guys have exceeded my expectations. I will no doubt be telling other communities about you and how amazing you are.” - Tod at Town of Hillsdale, NY
"This is so awesome to really make our website what you intend it to be, all about the community it represents!" - Chad, Town of Moira, NY
“Your coverage was thorough, succinct, easy-to-follow and, more than anything, exciting.” -
Phyllis Sacks, Secretary/Treasurer: Mary Lake Parks+ Rec department, MN
+ Single Contact Point: Simplify your support experience with one toll-free number (877-995-TOWN) and one email address (support@townweb.com) for all your inquiries. No need to juggle multiple contacts.
+ Unlimited tech support and training: with your hosting contract, you gain access to unlimited technical support and training at no extra cost. Whether you have a quick question or need detailed guidance, we're here for you.
+Knowledge base: Town Web provides a full knowledgebase of articles and videos, as part of our partnership. This page holds articles and videos explaining the basics of “how to” for your Town Web website.
+Ongoing training: available free of charge to you, forever.
